Grand Union Hotel

What a treat it was to stay at the historic Grand Union Hotel! We appreciated the warm welcome we received when we arrived on a dark, rainy evening. Our room was clean and had a wonderful view of the Missouri River and fall colors. We’d like to especially thank Cindy and Karen for their hospitality, friendliness, and information about local highways and sights to see. We look forward to our next visit! —Kathy and Steven T. Callan

What a gem! From the moment we walked in, we were met with warm hospitality. It felt as though we were stepping back into time as the lobby was so stately. The rooms were very well appointed and comfortable. We had a room facing the street and there was no noise coming through.. The location is fantastic. It was an easy walk for us yo see everything wanted to. They are also very Service Dog friendly!

Consistency…..the GU has not mastered this yet. As a repeat customer something is always wrong. We stay at the GU 1 or 2 times a year for about 4-5 days. Breakfast is muffins and coffee. When there isn’t anything else open for breakfast in town you should offer breakfast to your guests. Especially when there are only a handful of guests staying. Our meal Wednesday night was ok, what saved it was the A+ service. It almost always seems that one meal is subpar while another is good. Most times we let them know, this time we didn’t. There was only 1 other table….the food should be perfect. I wasn’t going to complain. But when you pay $30-50 a plate the meals should always be A+ as no matter how many people are seated. I will mention that it’s nice that they now have liquor. I understand it’s an old hotel. The room was well appointed and clean. The shower was like standing under a kitchen faucet. There wasn’t any pressure. Lot’s of noises and konks when the heat turned on and pipes gurgling. One day the building (lobby & hallway) smelled of sewage. It was pretty horrible. Still no daily housekeeping in the hotel. We have to ask for more towels & toiletries (no biggie). It would be nice to have the room fluffed up just once when staying 4 days especially when the front desk gal says ‘oh yeah, I need to look at that better and have more towels for people staying a few nights. I’m just used to people staying one night’. And as per the owners response below we’ve never seen a sign or been told about the option of housekeeping available. I mention it every time we come, that I wish there was housekeeping. So disappointing the lack of communication. We’ve stayed here when it was under the old owners. Our first couple times with the new owners weren’t any different but we wanted to give them a chance. It seems like they are trying/wanting to make the hotel into something Ft. Benton and the owners aren’t ready for just yet. They need to offer A+ service consistently before expanding or adding anything more. Like the casino they also added (that we did not partake in). The owner below mentions they haven’t made any changes, only a friendlier menu (which I enjoyed Chef Joshs foods when he was on his own alot more vs now at the GU). Maybe thats the problem…. They need to make some changes. It’s been a couple years now. Things aren’t different at the GU. It’s just another pretty historic hotel. Honestly, we won’t continue to give them a try, we’ve given you about 3-4 tries. We will stay at an air bnb next time.

What a great find: vintage hotel, beautiful riverside location, excellent restaurant. Wish we had time to do more than just passing through. Delightful service from Cindy for checkin, and Adele for dinner! House-made bangers & mash, great Bozone Amber ale. Only wish is guest breakfast available earlier for those departing before 7 am

What a treat it was to stay at the historic Grand Union Hotel! We appreciated the warm welcome we received when we arrived on a dark, rainy evening. Our room was clean and had a wonderful view of the Missouri River and fall colors. We’d like to especially thank Cindy and Karen for their hospitality, friendliness, and information about local highways and sights to see. We look forward to our next visit! —Kathy and Steven T. Callan

What a gem! From the moment we walked in, we were met with warm hospitality. It felt as though we were stepping back into time as the lobby was so stately. The rooms were very well appointed and comfortable. We had a room facing the street and there was no noise coming through.. The location is fantastic. It was an easy walk for us yo see everything wanted to. They are also very Service Dog friendly!